First Level Support

                                          Must Have

•   Bachelor Degree or Higher
•  Strong communication and interpersonal skills.
•   Knowledge of basic IT concepts and troubleshooting techniques.
•  Willingness to learn and adapt to new technologies.
•  Problem-solving skills with the ability to think critically under pressure.
•  Prior experience in a customer support role is a Plus
•  Basic understanding of technical support processes and customer service principles

                         Responsibilities

•    Collaborate with team members to identify common issues and suggest improvements to processes.
•   Escalate complex issues to higher-level support teams when necessary.
  
•    Stay updated on product or service features, updates, and best practices to provide effective support.
•   Maintain accurate records of issues in the support ticketing system.
• Ability to work independently and collaboratively within a team.